How We Support You
24/7 Helpline
Round-the-clock telephone support for all your medical needs and emergencies.
Multilingual Support
Our team speaks multiple languages to ensure clear communication with international patients.
Appointment Scheduling
Quick and efficient scheduling of consultations, tests, and procedures.
Medical Coordination
Seamless coordination between different departments and specialists for your treatment.
Documentation Assistance
Help with medical records, insurance claims, and other paperwork.
Follow-up Care
Continuous support during recovery and post-treatment phases.
Emergency Protocol
In case of a medical emergency, our team follows a strict protocol to ensure you receive the fastest and most appropriate care.
- 1
Immediate Response
Call our emergency hotline at +91 800 123 4567 for immediate assistance.
- 2
Medical Assessment
Our medical team will quickly assess your situation and provide guidance.
- 3
Dispatch & Coordination
If needed, we'll dispatch emergency services and coordinate with the nearest hospital.
- 4
Hospital Preparation
We'll alert the hospital about your arrival and ensure the necessary specialists are ready.
- 5
Continuous Support
Our team will stay in contact with you throughout the emergency situation.
Meet Our Patient Assistance Team
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Dr. Chetana Goyal
Head of Patient Assistance
With over 15 years of experience in international patient care, Dr. Sharma leads our dedicated assistance team.
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Dr. Kirti Guleria
Senior Care Coordinator
Rajiv specializes in coordinating complex medical cases and ensuring seamless patient journeys.
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Dr Pushkin Sharma
International Patient Liaison
Aisha helps international patients navigate cultural differences and feel at home during their treatment.
Patient Experiences
Ahmed Al-Farsi
Oman
"When I had a medical emergency at 2 AM, the patient assistance team responded immediately. They arranged an ambulance and had a doctor waiting for me at the hospital. Their quick action saved my life."
Sarah Johnson
United States
"Being in a foreign country for medical treatment can be intimidating, but the 24/7 assistance team made me feel secure. They were always just a call away and helped with everything from medication questions to arranging local transportation."
Ibrahim Nasser
UAE
"The multilingual support was invaluable. Being able to communicate in Arabic made the whole experience less stressful. The team was professional and compassionate throughout my treatment journey."
Elena Petrova
Russia
"I needed urgent clarification about my medication at midnight, and I was amazed to get immediate, helpful advice from a doctor. The 24/7 service is not just a claim - it's a reality that provides great peace of mind."
Frequently Asked Questions
How quickly can I get help through the 24/7 assistance service?
Our patient assistance team responds to calls and messages within minutes, 24 hours a day, 7 days a week. For emergencies, we provide immediate response and can dispatch medical services if needed.
Emergency hotline: +91 800 123 4567
What languages does your support team speak?
Our multilingual team speaks English, Hindi, Punjabi, Urdu, and Arabic. We also have access to professional interpreters for other languages when needed.
If you need support in a specific language, please mention it when you call.
Is the patient assistance service free of charge?
Yes, our basic patient assistance services including helpline support, appointment scheduling, and medical coordination are provided free of charge to all our patients.
Some specialized services like document translation may have associated fees.
Can you help me with insurance and medical documentation?
Absolutely! Our team assists with insurance claim processing, medical record organization, discharge summaries, and other documentation required for treatment or reimbursement.
What should I do in a medical emergency?
Call our emergency hotline immediately at +91 800 123 4567. Our medical team will assess your situation, provide immediate guidance, and coordinate emergency services if needed. Don't hesitate to call - we're here to help 24/7.
For life-threatening emergencies, you can also call local emergency services (108) while we coordinate your care.
Can you help arrange transportation to the hospital?
Yes, we can arrange ambulance services for emergencies and regular transportation for appointments. We work with reliable transport partners to ensure safe and comfortable travel.
How do you coordinate care between different doctors and departments?
Our care coordinators work closely with all medical departments to ensure seamless communication. We schedule appointments, coordinate test results, and make sure all your healthcare providers have the information they need.
Can international patients get the same level of assistance?
Yes, we provide specialized support for international patients including visa assistance guidance, accommodation recommendations, cultural orientation, and 24/7 support throughout their stay in India.
We understand the unique challenges faced by international patients and are here to make your medical journey as smooth as possible.
Contact Us
For non-urgent inquiries, please fill out the form below and we'll get back to you within 24 hours.
Need Immediate Assistance?
Our patient assistance team is available 24/7 to help you with any medical concerns or questions.